U77 FAQ — Your questions, our answers

No. u77 allows only one account per person. If multiple accounts are created using the same mobile number, email, or ID, all accounts will be suspended and balances may be forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Follow the instructions to set a new password. If you run into any issues, reach out via live chat.

Entering the wrong password too many times will temporarily lock your account for security reasons. Wait a little while and it will unlock automatically. If you need access sooner, reach out to our 24/7 live chat support.

In most cases, deposits are credited to your account instantly. Occasionally, it may take a few minutes due to banking system delays. If your deposit hasn't appeared after 30 minutes, contact us via live chat with your transaction reference number.

Withdrawal requests are typically processed within 24 hours. Bank transfers may take an additional 1–2 business days. Your first withdrawal may take slightly longer due to identity verification.

Minimum deposit and withdrawal amounts vary by payment method. You can find the exact limits in the Payment section of your account. Contact support if you have any questions.

To prevent fraud, identity verification may be required for your first withdrawal or for withdrawals above a certain amount. Send a photo of your national ID or passport to the support team.

Each bonus comes with specific wagering requirements — meaning you need to place a certain amount in bets before you can withdraw the bonus funds. For example, a 30x wagering requirement on a BDT 100 bonus means you must wager BDT 3,000. The terms for each bonus are listed separately on the Promotions page.

Most bonuses can be used in full on slots. There may be restrictions on using bonuses for Live Casino and Sports Betting. The eligible games for each bonus are listed in the terms and conditions.

You're automatically enrolled in the u77 VIP program. Play regularly to earn points and climb the VIP tiers. Higher tiers unlock exclusive bonuses, cashback, priority support, and special offers.

Yes, all u77 games are fully accessible on mobile. The website is mobile-friendly, and the u77 app is also available for download on both Android and iOS.

Live Sports Betting lets you place bets with real-time odds on ongoing matches. Bet on cricket, football, badminton, and more. Head to the Sports page to see all available live matches.

Start by refreshing the page and checking your internet connection. If the issue persists, clear your browser cache or try a different browser. If you get disconnected mid-game, don't worry — the system saves your session automatically. Contact us via live chat if you need further help.

Log in and go to "Security" under Account Settings. You'll find the option to enable Two-Factor Authentication (2FA). Activating 2FA with a mobile OTP adds an extra layer of verification to your login.

Yes, u77 takes responsible gaming seriously. You can use deposit limits, session time limits, loss limits, gaming breaks, and self-exclusion — all completely free of charge. Visit the Responsible Gaming page to learn more.

Submit any complaints via live chat or email. You'll receive an initial response within 24 hours of submitting your complaint. Complex issues are reviewed by a dedicated team and resolved within 3–5 business days.

The u77 app is available on our Download page. You'll find the APK file for Android and the App Store link for iOS. Head to the Download page to get started.

Yes, you can email us at [email protected]. Emails are typically answered within 12–24 hours. For immediate assistance, live chat is the fastest option.